Episode 68
Relationship Building Genius in Sales with Ted Echemann
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Highlights
- Transitioning into sales from working in finance for a Fortune 100 company (01:38)
- How working with the best in sales helped to propel his career (04:48)
- Taking over a failing territory and reviving it (07:25)
- Sustainable sales success through continuous cultivation of relationships and having a process that you stick to (13:22)
- Getting up to speed with a new role when you move from sales in one industry to a completely different industry (14:43)
- Why it’s more advisable to hire people who already have the sales skills and necessary determination (17:14)
- Individual Contributor to Manager to Leader: His inspirational sales journey (18:52)
- What it really takes to be a sales manager who builds a successful sales team (22:42)
- Overcoming challenges as a sales player-coach (25:07)
- The importance of requalifying your customers (28:42)
- Accomplishments he's most proud of in both his personal and professional life (32:28)
In this episode of the Science of Selling STEM, I will have a chat with Ted Echemann, the Key Account Director at GRAIL, a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on saving lives and improving health by pioneering new technologies for early cancer detection. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges with Galleri™, GRAIL’s multi-cancer early detection blood test.
Ted is a sales leader in the biotech space and thrives in ensuring the commercialization of new innovative products. He has a passion for working with physicians and healthcare organizations to better patient care and improve outcomes. He has worked with many different companies throughout his career. He started out in finance until a personal experience drove him towards looking into Oncology and he eventually made a lateral move that saw him jump into an account management role. Ted did really well in that role when he successfully grew a territory that had been failing and the rest as they say is history. Tune in to tap into the wisdom Ted had to share with us and hopefully, he will inspire you to go out there and thrive in your sales career at whatever level you’re on and beyond.
Quotes
“In sales, patience is the hardest thing because salespeople want immediate gratification, but being patient is a salesperson’s biggest tool” - Ted Echemann
“You can get a contract all day but if you can’t support that contract and drive that customer forward to make them a long term customer, then you really haven’t sold them” - Ted Echemann
“Always have a certain time set out where you’re gonna requalify your customers and make sure they’re still on board” - Ted Echemann
Learn More About Ted in the Links Below:
- LinkedIn - https://www.linkedin.com/in/tedechemann/
Connect with Wesleyne Greer:
- Wesleyne’s Website - https://transformedsales.com/
- Wesleyne on LinkedIn - https://www.linkedin.com/in/wesleynegreer/
- Wesleyne on Facebook - https://web.facebook.com/wesleynegreer
- Wesleyne on Twitter - https://twitter.com/wesleynegreer
- Email Her at wesleyne@transformedsales.com
Transcript
As a sales manager, you are judged by the
Wesleyne Greer:performance of your team, and you're praised when they do
Wesleyne Greer:well. But one thing that you've not been able to figure out is
Wesleyne Greer:how to get everyone on your team consistently hitting quota every
Wesleyne Greer:single month. On the Snack size sales podcast, we discuss the
Wesleyne Greer:science of selling stem sales leadership in the science,
Wesleyne Greer:technology, engineering and manufacturing fields is
Wesleyne Greer:difficult. You will learn from sales managers just like you
Wesleyne Greer:that will give you actionable insights and tips on how to
Wesleyne Greer:develop as a leader and achieve your revenue targets every
Wesleyne Greer:single month. So pop your headphones in and get ready to
Wesleyne Greer:listen to my guests today. They will give you information and
Wesleyne Greer:inspiration to ensure that you have actionable insights that
Wesleyne Greer:you can put into place today. Thank you for tuning in to
Wesleyne Greer:another episode of the transform sales podcast where we talk all
Wesleyne Greer:about the science of selling today, I am so delighted to have
Wesleyne Greer:Ted Ashman with me. How are you, Ted? I'm good. Wesleyne How are
Wesleyne Greer:you? I'm doing awesome. Let me tell you a little bit more about
Wesleyne Greer:10. He's a sales leader in the biotech space leading the
Wesleyne Greer:commercialization of new innovative products. He has a
Wesleyne Greer:passion for working with physicians and healthcare
Wesleyne Greer:organization to better patient care and improve outcomes. And
Wesleyne Greer:he has been blessed to have the privilege to work with many
Wesleyne Greer:different companies throughout his career. So Ted, how did you
Wesleyne Greer:start your career? And how do you now have this great passion
Wesleyne Greer:for physicians and health care? Yeah, Wesleyan thanks, and great
Wesleyne Greer:question and glad and happy to be on here, I'm happy that you
Wesleyne Greer:reached out and that we were able to connect professionally
Wesleyne Greer:here and really, for all the listeners that you have thank
Wesleyne Greer:you to them for, you know, getting on and listening to you
Wesleyne Greer:today. I think, you know, folks like you that are innovators in
Wesleyne Greer:this space as well, in the podcast world here, it's very
Wesleyne Greer:important for those that are really trying to come up in this
Wesleyne Greer:space and learn and for you to bring, you know, folks that are
Wesleyne Greer:really unable to be accessed by most individuals is really
Wesleyne Greer:incredible. So thanks for the opportunity to be here. You
Wesleyne Greer:know, my my career originally started in finance. So I worked
Wesleyne Greer:for a fortune 100 company at a college I always wanted to be in
Wesleyne Greer:sales, I had interviewed for a bunch of companies to start, you
Wesleyne Greer:know, phone ACC and, and others, you know, to get my start in
Wesleyne Greer:sales and eventually move into medical. But I really loved
Wesleyne Greer:finance. And I got into a really big organization very
Wesleyne Greer:competitive, got into sales very quickly and under a year there
Wesleyne Greer:and had an opportunity to learn a ton. Unfortunately, this was
Wesleyne Greer:during the 2008 not so good finance time. And so I had to
Wesleyne Greer:really look at myself and say, Where do I want to be in my
Wesleyne Greer:career? Where do I want to be in five years? 10 years, when I
Wesleyne Greer:have a family? Where do I want to be? How do I want to, you
Wesleyne Greer:know, make an impact in this world. I knew I wanted to be in
Wesleyne Greer:sales, I knew I wanted to be in leadership, I knew I wanted to
Wesleyne Greer:inspire others. And you know, I won't tell the whole story here.
Wesleyne Greer:But I had a personal event in my family that really drove me
Wesleyne Greer:towards looking into oncology and out of everything. I never
Wesleyne Greer:thought that I would look at going into oncology diagnostics,
Wesleyne Greer:let alone did I even know what that was at that time. And so it
Wesleyne Greer:was something that drove me there, I knew a few folks that
Wesleyne Greer:had gotten into the medical space. And so I reached out and
Wesleyne Greer:made a connection with precision therapeutics, and I took a what
Wesleyne Greer:I would call probably not just a lateral move, but a little bit
Wesleyne Greer:of a step back to enter the space, I think it's incredibly
Wesleyne Greer:important for those to for folks looking to get in to really
Wesleyne Greer:understand that, you know, if you want to get in, you have to
Wesleyne Greer:make some sacrifices. So I went and I was an account manager for
Wesleyne Greer:eight different senior Oncology Specialists in the field. And so
Wesleyne Greer:I did that for a few months, I finally picked up my own
Wesleyne Greer:territory, it was a territory that was failing. So of course,
Wesleyne Greer:they're gonna give the new guy a failing territory. And we came
Wesleyne Greer:down to Texas, and we really exploded the territory. And we
Wesleyne Greer:did that through relationship building consistency of
Wesleyne Greer:processes, and all that sort of stuff. But I'm sure we'll talk
Wesleyne Greer:about some of that today. So you know, it was able to do that.
Wesleyne Greer:And then my career really propelled from there. I went
Wesleyne Greer:into key accounts. And then I took on some new initiatives to
Wesleyne Greer:you know, in that organization to take on the northeast, which
Wesleyne Greer:wasn't Texas, and I didn't know anybody, but it was a great
Wesleyne Greer:opportunity to expand my horizons. And then as I looked
Wesleyne Greer:at the future of being in this field, I knew that I needed to
Wesleyne Greer:understand where the technology was going some of the newer
Wesleyne Greer:things and so that's how I got into NGS. And I got into some of
Wesleyne Greer:the things I'm in today and and that's what led me to be here
Wesleyne Greer:and I'm in infectious disease now, but it's crazy. You have to
Wesleyne Greer:really just follow the path don't force anything. Wow. So
Wesleyne Greer:when you stepped into this
Wesleyne Greer:World, you kind of took what we might call like a little grunt
Wesleyne Greer:role. So 48 salespeople as a key accounts manager, so tell me how
Wesleyne Greer:did it help you by really supporting these more senior
Wesleyne Greer:salespeople? Being an account manager? How did that help
Wesleyne Greer:propel what you did in your career as a salesperson?
Ted Echeman:Yeah, Wesleyan Great question. So I was really
Ted Echeman:blessed with the opportunity to work with really some of the
Ted Echeman:best in the industry, and even the best in the industry today,
Ted Echeman:all over from Louisville to New Orleans to Texas, and in
Ted Echeman:between, and it really was a blessing to be able to step into
Ted Echeman:that role. I thought at first look, I'm really excited I'm in
Ted Echeman:all I want to do is get my own sales territory and run. And as
Ted Echeman:soon as I got into that role, I realized there's an opportunity
Ted Echeman:here, I've got a lot of career to go. And so don't rush
Ted Echeman:anything, you know, learn from the best really understand how
Ted Echeman:to make this work, I knew how to sell, but I didn't understand
Ted Echeman:how to apply my hustle, my approach and all of that to the
Ted Echeman:medical field. And, you know, some of the nuances to working
Ted Echeman:in surgery, working in a clinic and all of those sorts of
Ted Echeman:things. So I was able to learn that with some really incredible
Ted Echeman:individuals that are still in this field today, some of the
Ted Echeman:top performers in the country, and I was really blessed in that
Ted Echeman:sense. So you know, it was really incredible. And a couple
Ted Echeman:of those, the key takeaways were really how to handle yourself in
Ted Echeman:situations in front of physicians, how to handle
Ted Echeman:yourself in front of physicians, when there's patients present,
Ted Echeman:when there's other staff present are really, really important,
Ted Echeman:the way you handle yourself the way you know, sometimes when
Ted Echeman:you're sitting there, even in surgery, you want to sit there
Ted Echeman:and you want to wait for your product to be used, or you want
Ted Echeman:to wait until it comes time for you to be of value. And
Ted Echeman:sometimes that takes a while. And what I learned was, it's
Ted Echeman:really important to establish a relationship before surgery
Ted Echeman:before a procedure, and then be able to ask questions during
Ted Echeman:that procedure questions that apply to the product that you
Ted Echeman:have questions that apply to the individual surgery, and you have
Ted Echeman:to feel out the physician and the person you're working with.
Ted Echeman:But most are pretty accepting of those questions and want to
Ted Echeman:teach a lot of these physicians want to teach. And so knowing
Ted Echeman:that up front, you can start to build that rapport. And it's
Ted Echeman:just, you know, some of the small nuances that people don't
Ted Echeman:think about.
Wesleyne Greer:So when you transitioned into the sales
Wesleyne Greer:role, you said, you took over a feeling territory, we're in
Wesleyne Greer:Texas was that
Ted Echeman:so I moved down to Austin, Texas, one of my
Ted Echeman:favorite places. I'm in Houston now. So no disrespect to
Ted Echeman:Houston. I love Houston. But Austin is was a fantastic place
Ted Echeman:to go. And it was they had a ton of trouble really getting
Ted Echeman:traction with our products and just a lot of different health
Ted Echeman:systems and just a different environment down here.
Wesleyne Greer:So what are some of the things that you did to
Wesleyne Greer:revive that territory?
Ted Echeman:Sure. So, you know, right off the bat, I learned to
Ted Echeman:our original players were in the market, we had a few physicians
Ted Echeman:that we're already sending, establish relationships with
Ted Echeman:them was really important, got to know who the key figures
Ted Echeman:were, even in their offices, got to know who the folks were, you
Ted Echeman:know, all the way down to the runners in the hospital system
Ted Echeman:that would you know, bring material from a surgery to
Ted Echeman:another location in the hospital, really all the key
Ted Echeman:folks that were involved in the process, learned who they were
Ted Echeman:really respected them and what they did build rapport with
Ted Echeman:everybody throughout the process. And as I was able to
Ted Echeman:build that, and I knew that would take time. And it didn't
Ted Echeman:take as much time as I thought though, which was really good.
Ted Echeman:And I think most people will find that will be the case, I
Ted Echeman:also established a really good rapport with the physicians, I
Ted Echeman:think they saw how dedicated and supportive I was in working with
Ted Echeman:those other individuals. I wasn't just there for the
Ted Echeman:business, I knew that if I did it the right way the business
Ted Echeman:would come. And what that did was it led to referrals to other
Ted Echeman:physicians, you know, I was able to then ask for things and you
Ted Echeman:have to ask, don't be afraid, right? And I was able to ask for
Ted Echeman:those introductions ask for him to be personally made. And over
Ted Echeman:time, we just started to build it out. And I think what's
Ted Echeman:really important is some people want to go spitals and really
Ted Echeman:expanded from there. So I kept it small, and I grew it. And it
Ted Echeman:was important to that I didn't just do what I needed to do to
Ted Echeman:get the business at that given time. But also work with
Ted Echeman:organizations that were again, we're talking oncology
Ted Echeman:organizations that are really supportive of patients. And so I
Ted Echeman:got involved with organizations locally that supported, you
Ted Echeman:know, these cancer patients outside of just their
Ted Echeman:traditional care. And so I thought that was really
Ted Echeman:important to establish that rapport, be able to have a good
Ted Echeman:relationship with physicians, and I wanted to do it, you know,
Ted Echeman:Wesleyne I personally wanted to do it. I felt like I had a role
Ted Echeman:to play in this. And I wanted to make sure that if I did have a
Ted Echeman:role that I was, you know, doing everything I could to be
Ted Echeman:impactful in that role.
Wesleyne Greer:That's awesome. One of the things that I like to
Wesleyne Greer:tell brand new salespeople is exactly what you did. Go talk to
Wesleyne Greer:your raving fans, who are the people who bought from you
Wesleyne Greer:before, understand why they bought from you, and really try
Wesleyne Greer:to figure out how you can replicate that success. And then
Wesleyne Greer:ask like, so many salespeople Just don't ask sometimes they
Wesleyne Greer:don't even ask for the sale. Definitely, they don't ask for
Wesleyne Greer:referrals. And the worst they can say is no. And if they say
Wesleyne Greer:no, you go try the next person. If they say no, you just keep
Wesleyne Greer:going until you find the person who's going to say yes. And so I
Wesleyne Greer:think that really the way that you organically grew failing
Wesleyne Greer:territory is exactly what salespeople need to be focused
Wesleyne Greer:on. If they're in a rut, if they're in a brand new industry,
Wesleyne Greer:if they're in a brand new territory, like, Where have we
Wesleyne Greer:found success? And what can I do with this success?
Ted Echeman:Yeah, you make a great point to you know, as your
Ted Echeman:you know, sometimes we get away from our basics, right? We get
Ted Echeman:away from that, and we begin to see regression, right? And we
Ted Echeman:begin to see, you know, stagnation. And you know, what
Ted Echeman:happens over time is we just continue to do what we're doing.
Ted Echeman:And that's not what you need to do sometimes take a step back,
Ted Echeman:like you say, right, go back to your roots, and really
Ted Echeman:understand, you know, how did you get to where you're at
Ted Echeman:today? How did you have that initial success? If you're not
Ted Echeman:finding success, reach out to someone who's having success in
Ted Echeman:your organization, talk to them, figure out what processes are
Ted Echeman:being put in place? What are they doing, maybe they're
Ted Echeman:putting binders together for their customers, and nobody else
Ted Echeman:is doing that. Or maybe they're going to see them at a time of
Ted Echeman:the day that everybody else wants to be done with work,
Ted Echeman:right, take advantage of those opportunities, you know, a case
Ted Echeman:that goes till 10pm At night, you know, take advantage of
Ted Echeman:being there and just being present and taking a part in
Ted Echeman:that in that process, as I said before, and but yeah, I think
Ted Echeman:really taking a step back and really zeroing in on what your
Ted Echeman:your goals are. And I can tell you that right off the bat,
Ted Echeman:you're not going to see immediate success. So if you're
Ted Echeman:trying to flip it over, you're not going to see that, but you
Ted Echeman:have to be patient. And I think in sales patients is the hardest
Ted Echeman:thing because salespeople want immediate gratification a lot of
Ted Echeman:times, and I think that that's the hardest part. But being
Ted Echeman:patient is your biggest tool,
Wesleyne Greer:my patients patients they say is a virtue,
Wesleyne Greer:it definitely is. Because especially if you're going from
Wesleyne Greer:having a territory that maybe it's done 60 or 70% of the quota
Wesleyne Greer:and you're trying to get it to 100% as a leader, you have to
Wesleyne Greer:understand that that's not going to happen overnight. As a
Wesleyne Greer:salesperson, you have to set your expectations of right to
Wesleyne Greer:know that I might have to do three or six months of work. But
Wesleyne Greer:I know that things are going to turn a corner eventually, I
Wesleyne Greer:always used to say that in the first half of the year, I plan
Wesleyne Greer:all those seeds. And in the third and fourth quarter, they
Wesleyne Greer:will come out to grow. Right? And so it's that relationship
Wesleyne Greer:rapport building, really understanding what the physician
Wesleyne Greer:needs, what that client needs, and you being a resource. And
Wesleyne Greer:sometimes I think the hardest part is you understand what
Wesleyne Greer:their challenges are. And your solution isn't what they need
Wesleyne Greer:today. But you help them get to that solution. And since you're
Wesleyne Greer:the one will help them get to that solution. They're like, Oh,
Wesleyne Greer:yeah, you're my raving fan.
Ted Echeman:That's right. That's right. And I think you
Ted Echeman:mentioned here, I think the next up is super important. You have
Ted Echeman:to have someone you know that you're cultivating, you have to
Ted Echeman:have that next up. And you know, someone told me really early in
Ted Echeman:my career in this cert on the surgical side, and I don't use
Ted Echeman:it as much today, but I still I apply some of the principles of
Ted Echeman:it. But I can see where in surgery, it really does apply
Ted Echeman:and surgical sales really and all sales Wesleyan. But you
Ted Echeman:know, is the five and five, right is you would work, you
Ted Echeman:know, five cases with five doctors and establish that
Ted Echeman:relationship. And as long as and I don't think it has to be five
Ted Echeman:and five, it can be whatever you want it to be. But it's about
Ted Echeman:having a process if you stick to the process and hold yourself
Ted Echeman:accountable. And again, patients don't get too far ahead of
Ted Echeman:yourself. And you can evolve that process over time. But five
Ted Echeman:and five was really important. I think it was really important
Ted Echeman:for me to be able to establish relationships, understand the
Ted Echeman:process. And that is what I used as my kind of go to when I was
Ted Echeman:you know at precision therapeutics,
Wesleyne Greer:wow, five and five. So you moved from oncology
Wesleyne Greer:to infectious disease, and many people are like, oh, yeah,
Wesleyne Greer:you're so calling on physicians. It's the same thing. But I know
Wesleyne Greer:when I moved from capital equipment to specialty
Wesleyne Greer:chemicals, it was like a whole different world. Right. So when
Wesleyne Greer:you made that transition, what are some of the things that you
Wesleyne Greer:use to get you up to speed quickly?
Ted Echeman:Yeah, great question. So you know, talking
Ted Echeman:about that transition just a little bit. It was different.
Ted Echeman:You know, there's much of it was the same as far as the
Ted Echeman:principles of sales and going after clients and all of that
Ted Echeman:out, but the technology was different. And, you know, the
Ted Echeman:company that I'm with today is really where I started out in
Ted Echeman:infectious disease. When I joined, I joined as business
Ted Echeman:development. And now I'm the VP of US sales here. And but when I
Ted Echeman:started, we used to do a different model as well. So we'd
Ted Echeman:send out and so there were tests that we were going out and
Ted Echeman:selling to physicians that would then you know, make an order,
Ted Echeman:and we would send them back results. So very similar to what
Ted Echeman:we were doing early on in my oncology days, whether it be NGS
Ted Echeman:or, you know, fresh tissue testing. And so, a lot of the
Ted Echeman:again, a lot of the principles were the same. But what I did
Ted Echeman:was I network through my oncology folks. So what I would
Ted Echeman:say is the one thing that I learned in taking this leap, it
Ted Echeman:was an incredible leap, but I knew it was going to be a
Ted Echeman:challenge. I also joined a lot of folks that I really respected
Ted Echeman:that came from oncology, which was really important. And I knew
Ted Echeman:that it would give me an advantage in the field, I knew I
Ted Echeman:needed to have confidence when I came over here and not be afraid
Ted Echeman:to learn something new. And, you know, I realized that I think a
Ted Echeman:lot of the skills are transferable. Wesleyne, right. I
Ted Echeman:mean, as you say, it's a different technology, you need
Ted Echeman:to learn it. But we're all pretty educated. I think we can
Ted Echeman:learn these different technologies, we can learn the
Ted Echeman:science, stick to your processes, right? Ask your
Ted Echeman:clients, the same mentality, ask your customers today, if you're
Ted Echeman:oncology and you're going to infectious disease, do you know
Ted Echeman:any infectious disease doctors, do you know, the folks in the
Ted Echeman:ICU, that most likely they're going to know them? Right? So
Ted Echeman:you bring up a really good point, and it's a good topic to
Ted Echeman:talk about is when you transition out of one type of
Ted Echeman:industry into another one, even though you're really
Ted Echeman:maintaining, it's still in medical, you know, do it with
Ted Echeman:confidence, there's still those relationships, everything links
Ted Echeman:up. And you know, in the end, it's a small world, everybody
Ted Echeman:knows each other. And so that's what I did. That's how I had
Ted Echeman:immediate success, I learned the product very quickly, as much as
Ted Echeman:I needed to learn out in the field. And then I just, I just
Ted Echeman:asked for customers to make connections for me. And that's
Ted Echeman:how I made immediate success. And then I just started to build
Ted Echeman:upon that. And of course, our business model is different
Ted Echeman:today than it was then. But that's how I transition.
Wesleyne Greer:So you just made my whole day, because I often
Wesleyne Greer:talk about and I know you guys love hearing me say this, hiring
Wesleyne Greer:your competitors redex. But I like to call it and I say that
Wesleyne Greer:find someone with strong sales skills, and you can teach them
Wesleyne Greer:the product, you can teach them the technology. Because if your
Wesleyne Greer:product is as good as you say it is, then you should be able to
Wesleyne Greer:teach it to a new salesperson, right. But those solid sales
Wesleyne Greer:skills, the knowing what to do the knowing how to figure it
Wesleyne Greer:out, those are much harder to teach. So you can ramp a new
Wesleyne Greer:salesperson up that's a strong salesperson in three months,
Wesleyne Greer:versus one that has all this product knowledge that you have
Wesleyne Greer:to break all their bad habits, all of those things, you have to
Wesleyne Greer:undo and roll back. And really you said it's like, it's the
Wesleyne Greer:same thing. I asked for referrals. I talked to the
Wesleyne Greer:current customers, I really started the same way I did
Wesleyne Greer:before.
Ted Echeman:Yeah, you know, I would always rather hire someone
Ted Echeman:that has the hustle has the ability is going to spend the
Ted Echeman:extra hours you know, going after the business, but has less
Ted Echeman:knowledge, right? And because there's some things that you
Ted Echeman:just can't teach, right. And that's motivation. That's the
Ted Echeman:hustle. That's the ability to talk to other people the
Ted Echeman:hungriness and wake up on a Monday, and you're excited about
Ted Echeman:that Monday, right? You have to be, especially in sales. If
Ted Echeman:you're not excited about that Monday, I don't think you need
Ted Echeman:to be in sales, right? I mean, on Sunday, you should be
Ted Echeman:preparing for Monday, in my opinion, and always keeping that
Ted Echeman:up to date as far as your preparation. But yeah, I think I
Ted Echeman:would always rather hire someone that is, you know, extremely
Ted Echeman:motivated, and you can teach these folks are very educated,
Ted Echeman:you can teach them what you need to teach them. Yeah.
Wesleyne Greer:And so how long did it take you to transition
Wesleyne Greer:from individual contributor to manager to leader?
Ted Echeman:Yeah, now a great question. So when I was with
Ted Echeman:precision therapeutics, I transitioned briefly just under
Ted Echeman:a year into a manager role. And I had the privilege of managing
Ted Echeman:some really senior oncology folks in the northeastern United
Ted Echeman:States down to Texas, kind of an odd territory. And I got my
Ted Echeman:initial experience managing then the high level salespeople. And
Ted Echeman:then when I moved to some other organizations, I sort of
Ted Echeman:indirectly had some opportunity to to manage some folks as well.
Ted Echeman:And then I had some direct opportunity to manage and hire
Ted Echeman:out some folks that were mid level, you know, sales folks and
Ted Echeman:some operators as well, that would go in and work with
Ted Echeman:institutions to you know, get processes going and things like
Ted Echeman:that. So, you know, how I transition was really just, you
Ted Echeman:know, plain and simple. I knew what it took for me to get my
Ted Echeman:job done. I knew what it took for, you know, the successful
Ted Echeman:people in the organization to get the job done. I knew how to
Ted Echeman:get sales through, you know, with what we were selling. And
Ted Echeman:so I hired people that had contacts I hired people that I
Ted Echeman:know I've done it before, a bit different here and infectious
Ted Echeman:disease. Do you really want people that do actually
Ted Echeman:understand the product, because it is a high level sale, you
Ted Echeman:want people that know how to navigate some of the larger
Ted Echeman:health systems, contracting, things like that. But I just
Ted Echeman:transitioned by, you know, understanding the process. And
Ted Echeman:one thing I'll also add to that is, I didn't see it as much as a
Ted Echeman:huge transition, as much of it as it was an opportunity to
Ted Echeman:learn from some senior folks that I would bring in. And I
Ted Echeman:think you need to surround yourself with folks that could
Ted Echeman:have your job, right, folks that can do your job folks that you
Ted Echeman:could potentially report to, I think it's really important not
Ted Echeman:to look at, you know, folks that are, you know, in roles that
Ted Echeman:need to be reporting to you, but really looking at folks that are
Ted Echeman:going to get the job done, that can have your role, the idea
Ted Echeman:that I wanted to bring here was hire out a team, that everyone
Ted Echeman:within that team can be managing this organization. And it was
Ted Echeman:really important that we kept that high level of skill and
Ted Echeman:ability here. And so that's how I approached it, I knew that I'd
Ted Echeman:hire people that would be, you know, resources on different
Ted Echeman:levels and add to that dynamic, add something to the group to
Ted Echeman:the team.
Wesleyne Greer:So do I understand correctly that when
Wesleyne Greer:you went from oncology to infectious disease, you went
Wesleyne Greer:from being a manager to an individual contributor? Or was
Wesleyne Greer:it a lateral move?
Ted Echeman:Yeah, so. So when I was with the previous company,
Ted Echeman:before coming over here, I was in national sales. And so I
Ted Echeman:worked with a couple of specific indications. And I would educate
Ted Echeman:some of the folks in the field. So my job was to go out and not
Ted Echeman:necessarily manage them, per se, but I did work with them, to
Ted Echeman:help them understand the process, make some introductions
Ted Echeman:to KOLs, get some of that additional business started,
Ted Echeman:where they didn't really understand that area as much.
Ted Echeman:And so that was really my job. You know, indirectly. There was
Ted Echeman:some management there, and there was some involvement there. But
Ted Echeman:most of those individuals all reported to our our Vice
Ted Echeman:President of Sales, as well as myself. And then, you know, our
Ted Echeman:CEO was very involved as well. But so I did have some
Ted Echeman:experience there. And then in my previous job as well, in
Ted Echeman:managing, so I did have some experience.
Wesleyne Greer:Oh, no. So I was wondering, because I know at one
Wesleyne Greer:point, you said that you took like a step back, if you will.
Wesleyne Greer:And I didn't know if when you moved, because you know, you
Wesleyne Greer:transitioned industries, if you will, if that was when you kind
Wesleyne Greer:of had to take a step back to accelerate or propel?
Ted Echeman:I did. Yeah. So to finish your question I did, I
Ted Echeman:actually went to when I went to it by DNA, I went into a
Ted Echeman:business development role. So individual contributor, and I
Ted Echeman:wasn't managing anybody. And until I took on this role I'm in
Ted Echeman:today, I didn't manage anybody, but I really love the transition
Ted Echeman:back, you know, I, I struggle, quite honestly. And I know
Ted Echeman:there's a podcast that's going to be out there and everything.
Ted Echeman:But I do struggle with you know, do I want to be managing
Ted Echeman:individuals? Or do I really want to be selling because I
Ted Echeman:honestly, I love the sale, I love that approach. I love
Ted Echeman:managing my business, being the CEO of that business, and making
Ted Echeman:it successful and competing, right, and making an impact and
Ted Echeman:but I also love the management side of things. You know, I love
Ted Echeman:the coaching, I consider myself more of a player coach than
Ted Echeman:anything I love to get out there and do it myself. I think it's
Ted Echeman:important that you have to show people how to do it and prove
Ted Echeman:that you can do it in order to gain that respect as well.
Wesleyne Greer:Yeah, that is often things that top
Wesleyne Greer:salespeople say it's Ah, man, I really love selling. But I also
Wesleyne Greer:know that I can make a much bigger impact by teaching five
Wesleyne Greer:or 10 or 20 people how to be as excellent as I am. But I still
Wesleyne Greer:like the thrill of Oh, we got the PIO. Oh, we did it. Oh,
Wesleyne Greer:after six months, they finally let us in. Right. So there's
Wesleyne Greer:always that balance.
Ted Echeman:Exactly, exactly. I do i from my mentors as well,
Ted Echeman:you know, most of them say it's hit or miss, right? Some are
Ted Echeman:like, you know, I want to I just want to go out and do it, right,
Ted Echeman:because I know how to do it. I know how to get it done. But at
Ted Echeman:the same time, I don't know if I really want to do that daily
Ted Echeman:grind anymore. And I liked the management side of things and
Ted Echeman:some of that. So I think there are some differences out there.
Ted Echeman:But I think most you know, most that I've talked to really do
Ted Echeman:want to you know, get out there and sell and be you know, on the
Ted Echeman:ground making it happened, especially if you're seeing a
Ted Echeman:failing territory, right. I mean, that's one thing that
Ted Echeman:like, if you see that, and you know that there's things not
Ted Echeman:happening there, you know, get in intervene, you know, become a
Ted Echeman:coach, you know, it's not, you know, what are you doing? Are
Ted Echeman:you not doing this? It's really about, okay, what have I done as
Ted Echeman:a manager to not, you know, provide the resources for for
Ted Echeman:you and really uncovering that. So the folks that report up to
Ted Echeman:me, you know, they're my customers as well, right? And so
Ted Echeman:it's really important for me to remember that and, you know,
Ted Echeman:I've got two ears and one mouth as I always tell my kids and so
Ted Echeman:I try to adhere by that rule as well and listen as much as
Ted Echeman:possible and, you know, nobody's perfect. So it could be some
Ted Echeman:miscommunication or something. So I think it's super important
Ted Echeman:to go out there and intervene and be a listener and move the
Ted Echeman:ball forward. We're
Wesleyne Greer:so in your role as a self proclaimed player,
Wesleyne Greer:coach, I told you we're gonna get into sports. What are what's
Wesleyne Greer:one of the biggest challenges that you're having to overcome?
Ted Echeman:You know, when you're a young company, and
Ted Echeman:you're innovative, and I'm not even speaking about my company
Ted Echeman:today, I'm just speaking just in general terms, right? When
Ted Echeman:you're in more of the startup space, it is really about having
Ted Echeman:all the pieces together to really make your organization
Ted Echeman:successful. Right. And so, you know, I think the challenges are
Ted Echeman:really do we have all the pieces in place, and until you really
Ted Echeman:get out and talk to customers start to integrate, always make
Ted Echeman:sure that customer is in the chair, in the same room with you
Ted Echeman:with your organization, when you're trying to develop
Ted Echeman:products, when you're trying to move the ball forward, trying to
Ted Echeman:figure out how do we sell to this customer, let's make sure
Ted Echeman:the voice of customer is there. And you know, we pretend like
Ted Echeman:they're listening to us. And then we're also going in getting
Ted Echeman:that voice of customer as much as possible to, you know, to
Ted Echeman:make sure that we're putting all the right pieces in place. So I
Ted Echeman:would say the biggest challenge is just making sure that all the
Ted Echeman:pieces to the puzzle are in place, you know, to really make
Ted Echeman:sure that we're supporting the customer, because you can get a
Ted Echeman:contract all day. But if you can't support that contract, and
Ted Echeman:drive that customer forward and make them a long term customer,
Ted Echeman:then you really haven't sold them.
Wesleyne Greer:Yeah, I am absolutely with you really
Wesleyne Greer:thinking about all the pieces of the puzzle. Because being in
Wesleyne Greer:sales, being in sales leadership, they're like, Okay,
Wesleyne Greer:here's the process. And it's not just one process. This is the
Wesleyne Greer:prospecting process. And this is how we demo and then this is
Wesleyne Greer:this. And this is that and well, what do the customers actually
Wesleyne Greer:need once I actually sell the item I have to support them? Or
Wesleyne Greer:do I hand that off to customer success? And so really thinking
Wesleyne Greer:about how all of those pieces come together? And what is best?
Wesleyne Greer:Or how can you set your salespeople up for long term
Wesleyne Greer:success?
Ted Echeman:Exactly, exactly. Very important. And it varies,
Ted Echeman:you know, in different levels and different products that
Ted Echeman:you're selling. But I think what I've learned, really, lately
Ted Echeman:about more of the democratized testing approach that where a
Ted Echeman:lot of these products even for oncology, and, you know, other
Ted Echeman:products, infectious disease are getting democratized. And what I
Ted Echeman:mean by that is, they're getting put in more of a central
Ted Echeman:location where testing can be done. So versus everybody doing
Ted Echeman:a test send out to a laboratory in, you know, California or
Ted Echeman:wherever, right now we're bringing it closer to the
Ted Echeman:patient. And I think that's a great trend, right? Because then
Ted Echeman:we can expand that hopefully, and you know, we can get health
Ted Echeman:equity, and we can, you know, start to gain traction on some
Ted Echeman:of the things that we're really lacking in healthcare today. But
Ted Echeman:yeah, I think it's really important that, you know,
Ted Echeman:especially with this more democratized approach, that we
Ted Echeman:have the right pieces to the puzzle in place to support these
Ted Echeman:customers, so that they can then support their customers, which
Ted Echeman:are their internal physicians, their patients, so on and so
Ted Echeman:forth.
Wesleyne Greer:Yes, yes. And knowing that, you know, yes, the
Wesleyne Greer:physician is your customer, but they have a customer, if you
Wesleyne Greer:will, too. And so it's not just about the physician, you also
Wesleyne Greer:have to think about that end customer like, what is the
Wesleyne Greer:experience that the patient is going to get? How does this
Wesleyne Greer:translate into success for them? Like, what are the long term
Wesleyne Greer:ramifications all of those things? Right? So when we think
Wesleyne Greer:about our field of, you know, this very technical sale, as you
Wesleyne Greer:mentioned, it is a complex sale, it is a very complex sale,
Wesleyne Greer:because there's so many different buying influences that
Wesleyne Greer:are involved and most times, probably never get to talk to
Wesleyne Greer:the patients, but they're actually the one that gets to
Wesleyne Greer:say, yes, that was great. What you did, or yes, that we have
Wesleyne Greer:increased our patient outcomes, or their you know, their rate of
Wesleyne Greer:being readmitted is lower, like, so all of those things are so
Wesleyne Greer:important.
Ted Echeman:Yeah, I agree. And overtime, you always want to re
Ted Echeman:qualify your your customers, right, it's really important is,
Ted Echeman:you know, right, it's kind of the basics that and a lot of
Ted Echeman:people don't do it, which is really interesting, but always
Ted Echeman:have a certain time set out where you're going to re
Ted Echeman:qualify, you're going to get in touch with that customer, you're
Ted Echeman:generally you're making it about you know, you're bringing other
Ted Echeman:additional materials. So you're you're justifying that
Ted Echeman:conversation. But I think it's really important to re qualify,
Ted Echeman:make sure that customers are still on board, we know that,
Ted Echeman:you know, competitors are always hitting the market. And as much
Ted Echeman:as we think that we know, all the competitors in the
Ted Echeman:landscape, a lot of times, they come out of nowhere. And they'll
Ted Echeman:be talking to your customer for months and your customers not
Ted Echeman:saying anything to you, not because they don't trust you, or
Ted Echeman:that they don't you know, but they may not actually see that
Ted Echeman:it's a competitor right away, right? And over time, then that
Ted Echeman:starts to evolve. And if you're not doing the right
Ted Echeman:qualifications, you're not, you know, staying really relevant to
Ted Echeman:the conversation with new product development, you know,
Ted Echeman:things that you can add on to those products that might add
Ted Echeman:additional value to that entire sale. And what I mean by that is
Ted Echeman:we don't just sell products, we sell solutions, right? And you
Ted Echeman:really have to have that mindset. So what is the full
Ted Echeman:solution, right? It's not just the product It's everything that
Ted Echeman:supports it and everything around it. So you really have to
Ted Echeman:be careful, you know, the competitors are there. And so I
Ted Echeman:say recoil is one of the biggest things that people don't do that
Ted Echeman:should do.
Wesleyne Greer:Absolutely. And when I hear someone and they're
Wesleyne Greer:like, oh, yeah, we don't have any competitors, because our
Wesleyne Greer:product is so unique. And so cutting edge when like, okay,
Wesleyne Greer:that's fine. But you know, the biggest competition that most
Wesleyne Greer:people don't even think about or consider is the competition of
Wesleyne Greer:doing nothing. Right? Of not changing, right? And so you have
Wesleyne Greer:to realize that they can say, I don't want to do anything like
Wesleyne Greer:and that is a lost sale to they're like, Nope, it seems too
Wesleyne Greer:complex, it doesn't seem worth the risk. It's not this. It's
Wesleyne Greer:not that. Yeah,
Ted Echeman:that's a great point. It's a great point. And,
Ted Echeman:you know, I think it's really important to obviously in
Ted Echeman:negotiating to always get to that know, as quick as possible,
Ted Echeman:right. So you can move forward, I think those that don't make a
Ted Echeman:sale right away with a customer, right, make sure that you
Ted Echeman:establish that relationship, as well maintain that relationship,
Ted Echeman:make sure you walk away with an opportunity to come back at some
Ted Echeman:point and know why you lost that opportunity. Don't just walk
Ted Echeman:away with a lost opportunity, you know, ask the questions, you
Ted Echeman:know, what could I have done different? What was it about our
Ted Echeman:product that didn't entice you today to want to move forward,
Ted Echeman:you know, you may find that it's something you just didn't
Ted Echeman:address as well. Or maybe you tried to close too soon without
Ted Echeman:building up the need as much as you needed to. And which, again,
Ted Echeman:is very important, right? If you don't build that neat up enough,
Ted Echeman:you know, you can't come in for that close. And so closing too
Ted Echeman:early is, I think often what people do as well in this space,
Ted Echeman:and is not, you know, it's not something you want to do. And so
Ted Echeman:I think but very important, you know, as you get no said to you,
Ted Echeman:as customers decide to move forward with another product,
Ted Echeman:maintain that relationship, and make sure you can come back to
Ted Echeman:them later and ask the questions.
Wesleyne Greer:And I love to say that it's okay to lose, but
Wesleyne Greer:it's not okay to to lose the same way twice. And the way that
Wesleyne Greer:you prevent that is by doing a full post mortem on okay, why
Wesleyne Greer:did we lose? What missteps did I personally make, because if the
Wesleyne Greer:salesperson doesn't take responsibility for their part in
Wesleyne Greer:it, they'll blame the company, their plan their boss, and blame
Wesleyne Greer:the process. This didn't go out in time it was this, it was that
Wesleyne Greer:but they have to really peel back the layers of the onion and
Wesleyne Greer:figure out what they could have done better in order to move the
Wesleyne Greer:deal through the pipeline.
Ted Echeman:That's exactly right. That's exactly right.
Ted Echeman:Yeah, really important.
Wesleyne Greer:And so you've had such a diverse career
Wesleyne Greer:starting in financial services and oncology, and now infectious
Wesleyne Greer:disease, what is something that you are most proud of
Wesleyne Greer:accomplishing
Ted Echeman:beyond my kids? Career wise,
Wesleyne Greer:it can be personal or professional, it
Ted Echeman:could be Yeah, you know, I would say just being
Ted Echeman:able to really love what I'm doing, being able to, you know,
Ted Echeman:have a family that understands, there's a lot of work that goes
Ted Echeman:into that. And, you know, working for innovative companies
Ted Echeman:requires a lot of work, you know, and you really have to
Ted Echeman:love what you do to put that work in and, you know, having my
Ted Echeman:lovely wife, you know, who supports me tremendously. Let me
Ted Echeman:you know, do all of these things, the fact that I have a,
Ted Echeman:you know, a beautiful children I've got, I have three, two
Ted Echeman:girls, and a boy, you know, is really important to me, and
Ted Echeman:those are probably my biggest accomplishments, and being able
Ted Echeman:to provide for them, as well as a really big accomplishment in
Ted Echeman:my book and giving them opportunities that, you know,
Ted Echeman:maybe I didn't have growing up and things like that, as well.
Ted Echeman:And also, I would say, you know, not matching that. But another
Ted Echeman:thing is, I've been very blessed to have really good mentors. And
Ted Echeman:throughout my career, I've tried to humble myself and do want to
Ted Echeman:learn and want to, you know, really be invested in the
Ted Echeman:process. And so I've gained some really, really key, you know,
Ted Echeman:folks that I can lean on when I have questions, I would say, as
Ted Echeman:you grow in your career, really stay close to the people that
Ted Echeman:you want to follow the people that really motivate you. It may
Ted Echeman:not even be that obvious sometimes, but it will come to
Ted Echeman:you stay close to them be able to ask them questions and no
Ted Echeman:questions, a bad question. So I would say, you know, to backup
Ted Echeman:the family and to bring it more back to business Wesleyan, I
Ted Echeman:think the folks that I've been able to establish relationships
Ted Echeman:with and be able to lean on over the years is one of my biggest
Ted Echeman:accomplishments, I think, is on top of obviously, being able to
Ted Echeman:put products out that, you know, hopefully, you know, save lives
Ted Echeman:and, and increase survival. And all of those things, those are
Ted Echeman:more of the obvious ones, but for maybe some of your listeners
Ted Echeman:here, some of the less obvious ones would be really my mentors,
Ted Echeman:the ones I've been able to build, and
Wesleyne Greer:I really love that 360 degree view that you
Wesleyne Greer:gave because it's like my family and my mentors, right. And so
Wesleyne Greer:it's like, what's above what's below what's beside me and
Wesleyne Greer:thinking about your wife. And so those are some amazing, amazing
Wesleyne Greer:things to be proud of. As we wrap up, I am curious what is
Wesleyne Greer:the one best way that People can reach out to you if they want to
Wesleyne Greer:get in touch.
Ted Echeman:Yeah. So I always just tell folks, you know,
Ted Echeman:connect with me on LinkedIn, I do do some mentoring on the side
Ted Echeman:as well, with some younger sales folks that are looking to get
Ted Echeman:into the industry. My recommendation is generally
Ted Echeman:always to go the route of, you know, some key companies that
Ted Echeman:are out there that have some great training programs to get
Ted Echeman:into the market. You know, again, follow the process,
Ted Echeman:right? I think the process is very important, don't get
Ted Echeman:impatient things will come. But I would say LinkedIn, and then
Ted Echeman:you know, for those that I connect with on there, generally
Ted Echeman:just connect via phone or email and set up some time.
Wesleyne Greer:Thank you so much, Ted, for sharing your
Wesleyne Greer:time, your talent, your expertise, and all of your
Wesleyne Greer:knowledge with us today. It has been a pleasure, and I've
Wesleyne Greer:learned so much from you.
Ted Echeman:Thank you, Wesleyne. I really appreciate
Ted Echeman:the invitation and I look forward to listening to your
Ted Echeman:podcast to come as well.
Wesleyne Greer:Awesome. Well, thank you. Thank you. Thank you
Wesleyne Greer:so much for tuning in. This has been a another episode of the
Wesleyne Greer:transform sales podcast and remember in everything that you
Wesleyne Greer:do, make sure that you are focusing on how you can sell
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