Episode 81
The Value of Being an Outward-focused Sales Leader with Ian Koniak
Get FREE Sales Leadership Resources at go.transformedsales.com/pod
Highlights
- [01:13] - Becoming the number one elite enterprise sales director at Salesforce.
- [05:26] - From selling $10,000 copiers to being a more strategic salesperson.
- [09:45] - Mastering your message and the skills you need to sell change.
- [12:33] - Selling is helping: Why you must be an outward-focused salesperson.
- [16:17] - Underperforming for 3 years and how investing in himself changed everything.
- [21:59] - Why you must adopt a no-pressure sales strategy.
- [27:28] - How to be a more successful enterprise seller.
In this episode of the Transformed Sales Podcast, I chatted with Ian Koniak, the Founder and President of Ian Koniak Sales Coaching, Inc. He’s a sales coach, sales trainer, and keynote speaker. He helps B2B account executives perform to their full potential and crush their quotas by mastering the mindset, habits, and skills needed to perform at the highest level. As the former number one AE at Salesforce, his program is built by an AE for AE’s based on what works.
Prior to starting his own business, he worked in B2B technology sales for 19 years at F500 tech companies as an individual contributor, sales manager, and director of sales, with over 100M in career sales and numerous finishes at number one nationally, including finishing number one in the US Enterprise Select Division of Salesforce. Most recently, he worked as a strategic account director for the enterprise west sales team at Salesforce where he partnered with their largest customers to help them drive growth, innovation, and success on the Salesforce platform.
At Ricoh, he led a team of 10 sales managers and 70 reps responsible for 60M annual revenue across hardware, software, and services. After a near-death experience, he started his coaching business to serve others and help them achieve incredible success by mastering the mindset, habits, and skills needed to perform at the highest level. Ian will share why you should transition from transactional to strategic selling, the qualities of top-performing sellers, how to sell big deals to big accounts, how he became the king of enterprise sales, why investing in yourself is critical, and so much more. So don’t miss out.
Quotes
“The selling motion of selling change is much different than the selling motion of selling cost savings for products that are already being used” - Ian Koniak
“Selling is helping” - Ian Koniak
“You have to make that transition from an inward-focused salesperson to an outward-focused salesperson who cares more about helping your clients get the results that they want” - Ian Koniak
Learn More About Ian Koniak in the Links Below:
- LinkedIn - https://www.linkedin.com/in/iankoniak/
- Website - https://iankoniak.com/
- https://www.UntapYourSalesPotential.com/
- YouTube - https://www.youtube.com/c/IanKoniak
Connect with Wesleyne Greer:
- Wesleyne’s Website - https://transformedsales.com/
- Wesleyne on LinkedIn - https://www.linkedin.com/in/wesleynegreer/
- Wesleyne on Facebook - https://web.facebook.com/wesleynegreer
- Wesleyne on Twitter - https://twitter.com/wesleynegreer
- Email Her at wesleyne@transformedsales.com
Transcript
Hello and welcome to another episode of
Wesleyne Greer:the transform sales podcast today I am so excited to have
Wesleyne Greer:Ian koniec How are you Ian?
Ian Koniak:I am doing great. How are you doing? Wesleyne
Wesleyne Greer:I am doing fantabulous. I am so excited to
Wesleyne Greer:chat with you today. Let me tell you guys a little bit more about
Wesleyne Greer:Mr. Konya. How about that he is one of the strongest b2b sales
Wesleyne Greer:leaders in the world and a highly sought after elite sales
Wesleyne Greer:coach. His accolades include being the number one sales
Wesleyne Greer:performance at Fortune 500 companies and the number one
Wesleyne Greer:strategic account executive and the enterprise select division
Wesleyne Greer:at Salesforce. He shares his insights as a sales thought
Wesleyne Greer:leader in keynote speeches, webinars, training sessions and
Wesleyne Greer:podcasts. His sales success is rivaled only by his ability to
Wesleyne Greer:help others untapped their true potential, his elite coaching
Wesleyne Greer:service, Ian koniec, sales coaching is successful is so
Wesleyne Greer:successful that he has stepped away as strategic account
Wesleyne Greer:director at Salesforce. So run his business full time. Wow, it
Wesleyne Greer:is definitely a labor of love to have your own business. But I'm
Wesleyne Greer:curious how did you become the number one elite enterprise
Wesleyne Greer:sales director and transition into starting your own business?
Ian Koniak:Well, I became the number one sales director at
Ian Koniak:Salesforce after actually having some pretty big failures, I miss
Ian Koniak:my quota three years in a row before becoming number one. So
Ian Koniak:I'll take a step back and just kind of tell you how I got
Ian Koniak:there. So I was always very, very good at what I would refer
Ian Koniak:to as transactional selling. So think of transactional selling
Ian Koniak:as the grind, do a lot of activity, a lot of cold going a
Ian Koniak:lot of prospecting, show up, outwork everyone and get
Ian Koniak:consistent results. In fact, I was the number one global sales
Ian Koniak:rep and sales director at my prior company, Rico, where I hit
Ian Koniak:42 months in a row quota, I would outwork everyone period, I
Ian Koniak:would show up and you know, consider myself pretty
Ian Koniak:personable, and generally just figured it out. And that worked
Ian Koniak:great for my first 10 years of my career, then I go to
Ian Koniak:Salesforce, and the environments very different. Now I'm selling
Ian Koniak:software, and I'm selling to large enterprises. So I thought
Ian Koniak:I can go out and outwork and hustle everyone else. And I took
Ian Koniak:that same approach that it served me my whole career into
Ian Koniak:software sales, and it didn't exactly work out. So I did end
Ian Koniak:up hitting my quota. My first year, I got lucky, I found a big
Ian Koniak:deal after 15 emails to the CIO. And here I am thinking like, I'm
Ian Koniak:God's gift to the sales world, because now I have 11 years in a
Ian Koniak:row of quota attainment, including going to the
Ian Koniak:enterprise division at Salesforce, I got Rookie of the
Ian Koniak:Year. And then I bombed for three years in a row. So I
Ian Koniak:literally was out working out hustling everyone, and I was
Ian Koniak:missing my targets. And so I took a step back. And I said,
Ian Koniak:Well, maybe the approach of grinding and hustling is not
Ian Koniak:actually effective when selling software. And I ended up getting
Ian Koniak:really humbled. And really, my whole entire ego took a massive
Ian Koniak:hit, because I had always prided myself on my performance. And I
Ian Koniak:had been a top performer my whole career. So to go from this
Ian Koniak:high performer to now somebody who misses not one, not two, but
Ian Koniak:three years in a row, my whole world really crumbled. Honestly,
Ian Koniak:it led to a lot of like, self doubt, and a lot of beating
Ian Koniak:myself up over this. And so I decided to take a step back, and
Ian Koniak:I did what any smart person would do if they fail on their
Ian Koniak:own, which is go seek help and learn from others who are the
Ian Koniak:most successful. So for me, it meant investing, you know, over
Ian Koniak:$20,000, even though I wasn't doing great at that time, I
Ian Koniak:found the money to go and invest in a sales mastermind, a sales
Ian Koniak:program geared at helping elite sales performance get to their
Ian Koniak:highest possible potential, I hired a sales coach. And I just
Ian Koniak:took a step back. And I said, maybe what I thought I knew is
Ian Koniak:not actually the way and I spent a year really investing in
Ian Koniak:myself and learning what was needed to sell enterprise deals
Ian Koniak:at the level of elite performers. And that was the
Ian Koniak:year where I finished number one at Salesforce. And then every
Ian Koniak:year after that I made the club I cracked seven figures and
Ian Koniak:sales and generally just had this remarkable transformation
Ian Koniak:in my professional life and in my personal life that started
Ian Koniak:with personal development, and humbling myself. So I think
Ian Koniak:that's the real answer is how I got there. And then that evolved
Ian Koniak:into more of a calling of, okay, if I can do this, I need to help
Ian Koniak:other people do it. Because I'm a normal average guy. If I can
Ian Koniak:get to the elite performer level, I don't want other people
Ian Koniak:to go through the mistakes that I made of missing their quota
Ian Koniak:three years in a row and more importantly, the mistake of
Ian Koniak:putting all their self worth in their performance and feeling
Ian Koniak:like a failure dealing with all the struggles that I had during
Ian Koniak:that period. I want people to learn the actual way to get to
Ian Koniak:the top that's healthy that's abundant that's aligned that's
Ian Koniak:why I like to name your your podcast when we talk about
Ian Koniak:transform sales and and that's what I had to do myself is
Ian Koniak:transformed the way I sold and once I did that, and I saw the
Ian Koniak:results. The next logical step was to help others do that
Ian Koniak:because life is short. And if you're only working for yourself
Ian Koniak:and you're only serving yourself, you're not fulfilling
Ian Koniak:your mission on the To planet. And so for me that was very deep
Ian Koniak:and personal and spiritual in nature decided to leave that
Ian Koniak:business and serve others for living through my coaching
Ian Koniak:business.
Wesleyne Greer:Wow, you really embodied one of the things that
Wesleyne Greer:I speak so emphatically about. And it's that someone helped you
Wesleyne Greer:to get to where you are today. So you should reach back and
Wesleyne Greer:help somebody else up. And it sounds like in everything that
Wesleyne Greer:you're doing in your coaching business, like you're really
Wesleyne Greer:doing that. But I want to rewind a little bit. And I want to talk
Wesleyne Greer:about that transition from the first place that you left as a
Wesleyne Greer:superstar salesperson going into Salesforce. So what are some of
Wesleyne Greer:the things that you did in your first company and tell us a
Wesleyne Greer:little bit more about what that actual product that service that
Wesleyne Greer:you were selling was? And how did that not translate into this
Wesleyne Greer:new role?
Ian Koniak:Well, I was doing copier sales. So I sold
Ian Koniak:multifunction devices, they weren't like desktop printers
Ian Koniak:that you would buy at Staples, these were $10,000 copiers, and,
Ian Koniak:you know, very high level, but ultimately, it was a commodity.
Ian Koniak:Right. So for copiers, everyone's got him in their
Ian Koniak:office. And what I would do really simple as I lead with
Ian Koniak:price, and I'd go in and I'd say, hey, most likely, you're
Ian Koniak:spending a lot of money on lease agreements for these copiers on
Ian Koniak:toners. On printers, we can save you typically 10 to 20% of your
Ian Koniak:printing costs. And I would target the CFO. And you know, I
Ian Koniak:was very good at that. And I said, you know, you don't need
Ian Koniak:to be paying this money for printing, we have a better way
Ian Koniak:to help the environment, better way to reduce your energy and
Ian Koniak:better way to reduce the number of devices you have through
Ian Koniak:these multifunction devices. So I would go around and basically
Ian Koniak:assess what they were using and what the costs were. And if I
Ian Koniak:could help them great I would and if I couldn't, you know that
Ian Koniak:I would walk away and it was a very repeatable process, it was
Ian Koniak:a repeatable talk track, it was very easy, because everybody had
Ian Koniak:printers, copiers, scanners, faxes, you name it, they had it.
Ian Koniak:And I would just consolidate those and provide all the
Ian Koniak:supplies and maintenance and it was a very, I would say
Ian Koniak:financially driven business case driven sale. But that
Ian Koniak:necessarily didn't change the way they worked, right. They're
Ian Koniak:using these devices and whether they say Xerox on them, or
Ian Koniak:whether they say Rico on them, which is the company I worked
Ian Koniak:for, didn't really matter, maybe they'd have to learn the new
Ian Koniak:interface. But there wasn't much change management, there wasn't
Ian Koniak:much training, there wasn't much they had to do, it wasn't a
Ian Koniak:disrupter to the business. Whereas when I went to
Ian Koniak:Salesforce, you're talking if you sell any type of software,
Ian Koniak:you are literally disrupting how they work. Any software exists
Ian Koniak:to automate manual processes or to improve collaboration or
Ian Koniak:create reports or better visibility, any software is
Ian Koniak:going to take work they're doing manually are doing in multiple
Ian Koniak:systems and create a streamlined, automated way of
Ian Koniak:doing those things easier and faster. But that's going to
Ian Koniak:require change, that's going to require them to actually have to
Ian Koniak:rework their existing processes, it's going to have data
Ian Koniak:migration, it's going to have to require some support from the
Ian Koniak:users and from the stakeholders, it's going to need a business
Ian Koniak:case. So it's a lot more strategic in nature, because
Ian Koniak:you're changing how they work and the nature of what they're
Ian Koniak:doing. And people are naturally resistant to change. Okay, so
Ian Koniak:the selling motion of selling change is much different than
Ian Koniak:the selling motion of selling cost savings for a commodity
Ian Koniak:that they already are using anyway. So it didn't translate
Ian Koniak:very well. What did translate is my work ethic and my
Ian Koniak:determination to help my customers, but it didn't
Ian Koniak:translate to the actual stakeholder management and
Ian Koniak:needing consensus on a purchase and having to really understand
Ian Koniak:how they're doing things today in more detail. So they can show
Ian Koniak:them how they can do it in Salesforce, it was just a lot
Ian Koniak:more of a longer sales cycle and more strategic in nature. So
Ian Koniak:that's the transition that I was never trained to make. And I had
Ian Koniak:to kind of figure out on my own through the years,
Wesleyne Greer:and you really talked about that perfectly,
Wesleyne Greer:because a lot of times people come from selling a physical
Wesleyne Greer:product, you can see touch, feel and going to selling services or
Wesleyne Greer:something unsexual. And in your previous position, it was like,
Wesleyne Greer:here's money you can save in your pocket that you can
Wesleyne Greer:reinvest, I can show you an ROI calculator, I can give you a
Wesleyne Greer:beautiful report. But when you go to selling the software as a
Wesleyne Greer:service, and it is very different than what people have
Wesleyne Greer:done, and one changes are at one of the things I like to say is
Wesleyne Greer:do you drive home the same way every day, people who work in
Wesleyne Greer:office, do you drive home the same way every day? And some
Wesleyne Greer:people say, Yeah, I absolutely do. And other people say no, I
Wesleyne Greer:don't like to use a brand names on my podcast. But I use this
Wesleyne Greer:magical app that always tells me a different way to go home. I
Wesleyne Greer:was like, Yep, I'm one of those people too, right? And so the
Wesleyne Greer:thing is, it's like, Who are you talking to? And most times when
Wesleyne Greer:you're talking to these decision makers, they've been doing
Wesleyne Greer:something the right way. And it's hard, but they don't
Wesleyne Greer:realize how hard it is or how much time they're wasting and so
Wesleyne Greer:for you to get them to try something new, even though it's
Wesleyne Greer:gonna save them time. It actually does save them money
Wesleyne Greer:too. It's such a hard thing to convince.
Ian Koniak:Yeah. 100% it's changed, right? It's selling
Ian Koniak:change. It's selling a future vision. So you know, in order
Ian Koniak:for you to sell change. There's a set of skills that you need.
Ian Koniak:There's a set of you have to get people to admit they're in pain,
Ian Koniak:you have to get really extract the pain from them. You have to
Ian Koniak:get them to realize that they have a problem that they might
Ian Koniak:not even be aware of. So that requires educating that requires
Ian Koniak:educating and becoming a thought leader in the space and really
Ian Koniak:becoming a master of the problems that you solve, why
Ian Koniak:their problems and being able to teach them something new about
Ian Koniak:their business or their way of working that they don't already
Ian Koniak:know. Because if you say, Hey, how are you doing things today?
Ian Koniak:And they say, here's how I'm doing it. And you can
Ian Koniak:intelligently say, You know what, you could be doing it this
Ian Koniak:way. And here's why it makes sense. And here's how much time
Ian Koniak:it can saves you. How do you feel about that, if you can
Ian Koniak:explain that in a way that's compelling, and that, you know,
Ian Koniak:is naturally where they can object to it. Most people are
Ian Koniak:gonna say, Yeah, of course, that makes sense, I didn't realize
Ian Koniak:there was a better way of doing things. So that's the job is to
Ian Koniak:educate them without calling their baby ugly, without telling
Ian Koniak:them that you know how they're doing things completely ass
Ian Koniak:backwards, you can do it in a way that's very professional and
Ian Koniak:polished. And that's something that I teach my clients how to
Ian Koniak:do it. It's called Mastering your message. But it begins with
Ian Koniak:really knowing about the problems you solve, and really
Ian Koniak:knowing how to develop questions that extract not if they have a
Ian Koniak:problem, but extract what their current situation is. So you can
Ian Koniak:then tell them, here's why this is a problem. I'm not sure if
Ian Koniak:you've ever thought about this, or you know, consider doing it
Ian Koniak:another way. But if you do, you can actually save this much time
Ian Koniak:to reinvest in these key areas, because most likely the things
Ian Koniak:that your software or your services are going to help
Ian Koniak:improve are things that they don't necessarily enjoy doing
Ian Koniak:their administrative tasks, there's tedious manual
Ian Koniak:processes, there's back and forth, no one loves doing that
Ian Koniak:stuff. So if you can automate some of that, usually it makes
Ian Koniak:people's lives easier, it makes their stress go down. So that's
Ian Koniak:the kind of conversation you want to be having with decision
Ian Koniak:makers that actually want to save time and want to improve
Ian Koniak:the quality of their work every day. So yeah, it's a totally
Ian Koniak:different skill set,
Wesleyne Greer:the thing that so many salespeople don't get.
Wesleyne Greer:And when I'm talking to teams, I'm like, You need to get your
Wesleyne Greer:product out of your head, you need to step into the buyers
Wesleyne Greer:world, right? So what are the challenges and that's exactly
Wesleyne Greer:what you're talking about what is the actual challenges that
Wesleyne Greer:they are having every single day that is making their life hard.
Wesleyne Greer:And sometimes you'll find those challenges are not actually
Wesleyne Greer:something that your software can solve today. Sometimes they have
Wesleyne Greer:so many more roadblocks before they can even conceptualize
Wesleyne Greer:whatever your product or service needs to do. And your job is to
Wesleyne Greer:help them say, hey, you know what, I have a partner, I have a
Wesleyne Greer:company I work with, I know someone who can actually help
Wesleyne Greer:you with XYZ, and what are they going to do? They're probably 70
Wesleyne Greer:to 80% of the time, they're going to come back to you once
Wesleyne Greer:that problem has been resolved and be like, Okay, thank you so
Wesleyne Greer:much for helping me solve that. Now. Can we talk about something
Wesleyne Greer:else? Yeah,
Ian Koniak:I mean, selling is helping, selling is helping?
Ian Koniak:Absolutely. Period. Here's the problem with sales. And I've
Ian Koniak:been thinking about a lot of this Wesleyne sales, a very
Ian Koniak:inward, me focused industry, business, it's very much about
Ian Koniak:my income, my quota attainment, my goal is my position on the
Ian Koniak:leader board, my recognition status, it's very much in the
Ian Koniak:ego driven, selfish, driven sales industry. And the reality
Ian Koniak:is that that can get you really far in a place where hustle and
Ian Koniak:grind and hard work is rewarded. And you could get the
Ian Koniak:recognition of those accolades from outworking everyone. And
Ian Koniak:you know, it could be celebrated. But when you're
Ian Koniak:selling a software, or service or anything strategic in nature,
Ian Koniak:the best salespeople, the highest successful salespeople
Ian Koniak:are the ones that actually leave their ego at the door. And they
Ian Koniak:realize, hey, it's not about me, it's about my customers in the
Ian Koniak:qualities that make a very, and I'm talking about the titans of
Ian Koniak:software, I'm talking about the elite, seven figure earners that
Ian Koniak:are making millions of dollars, more than business owners more
Ian Koniak:than doctors and lawyers and accountants selling software. I
Ian Koniak:know several people who have made north of a million dollars
Ian Koniak:a year in the way they sell is very differently. So the
Ian Koniak:qualities are not the grinder the qualities are not the person
Ian Koniak:that's just hustling and focused on their own commission and
Ian Koniak:their own goals. What those sellers are doing differently is
Ian Koniak:they're actually focusing on the customer outcomes and the
Ian Koniak:customer problems. And in order to really dig deep and
Ian Koniak:understand what the customer is really going through, especially
Ian Koniak:in a large enterprise where it's very complex. And maybe this is
Ian Koniak:built over years or decades, in some cases of what's led to
Ian Koniak:these problems or these pain points. It's not some easy
Ian Koniak:thing. It's like an onion, you have to peel back. And there
Ian Koniak:might be multiple reasons and systems, why things are the way
Ian Koniak:they are. But in order to discover that you actually have
Ian Koniak:to be curious, you actually have to be empathetic, you have to be
Ian Koniak:very patient, you actually have to give a damn and care about
Ian Koniak:your clients. Those qualities right are sometimes counter
Ian Koniak:intuitive to the qualities which are rewarded or recognized when
Ian Koniak:you get into the industry of sales. So you have to make that
Ian Koniak:transition from an inward focused salesperson to an
Ian Koniak:outward focus salesperson who cares more about helping your
Ian Koniak:clients get the results they want, then you getting the
Ian Koniak:results you want, especially if You sell in the enterprise, and
Ian Koniak:you only have a few accounts that you're responsible for that
Ian Koniak:are multibillion dollar accounts, which is what I manage
Ian Koniak:at Salesforce as an account director. So it really does
Ian Koniak:require leaving your ego at the door and actually shifting your
Ian Koniak:focus to how you can help them. And when you do that, you get
Ian Koniak:helped in multiple intervals, it comes back to you tenfold, when
Ian Koniak:you just make it about others, everything you want more comes
Ian Koniak:back to you when it comes to income, recognition,
Ian Koniak:fulfillment, right? So that's the shift. That's the sales
Ian Koniak:transformation I wanted to make is helping people get out of
Ian Koniak:this me focus and make it about you focus in frankly, I think
Ian Koniak:that's what God put us on this earth to do is to help other
Ian Koniak:people and love other people in the sales industry doesn't
Ian Koniak:always lend itself well to that. And it's so much pressure that
Ian Koniak:we just, you know, we make it so much about ourselves. And that's
Ian Koniak:the opposite of what's needed to really get the best results for
Ian Koniak:your career. So that's kind of why I'm here. That's why I'm
Ian Koniak:doing what I'm doing. Anyway,
Wesleyne Greer:I love it. You mentioned that you had a three
Wesleyne Greer:year period, if you didn't hit quota, and you decided to invest
Wesleyne Greer:in yourself, a lot of times sales, people think, Well, I'm
Wesleyne Greer:not hitting my quota, I'm not getting what I need for my
Wesleyne Greer:company. So I'm just gonna find another job, they don't stop and
Wesleyne Greer:say maybe I should take some kind of ownership of my own
Wesleyne Greer:destiny, maybe I should kind of put some money behind it because
Wesleyne Greer:it's going to pay dividends. So walk us through that three year
Wesleyne Greer:period where you were really, you didn't know how to trust
Wesleyne Greer:yourself, you felt like I don't know what I'm doing. And that
Wesleyne Greer:decision you made to invest in your own development?
Ian Koniak:Well, you know, like many salespeople that are
Ian Koniak:underperforming, I tended to blame external circumstances,
Ian Koniak:those first couple years. So the first year I didn't perform, I
Ian Koniak:blamed my territory, I said, Well, this other reps have the
Ian Koniak:top accounts, I was Rookie of the Year, my first year, why
Ian Koniak:don't I get the top accounts, it was a very kind of resentful,
Ian Koniak:bitter kind of period. And because those thoughts were
Ian Koniak:going in my head, I actually didn't show up my best every
Ian Koniak:day. And then I didn't perform. And in all fairness, I didn't
Ian Koniak:have great accounts I didn't have I have, you know, six
Ian Koniak:accounts. And I think two or three of them ended up going
Ian Koniak:bankrupt. So there was some territory considerations. But I
Ian Koniak:also had a boss that generally saw me as a number he didn't, I
Ian Koniak:didn't feel like he cared about me as a person, I was just
Ian Koniak:someone who helped him succeed, rather than someone who he
Ian Koniak:wanted to make successful. That's how I felt, you know,
Ian Koniak:we've all had bosses, at least some of us have had bosses like
Ian Koniak:that, where you just feel like they care more about themselves
Ian Koniak:than you. And that wasn't the good experience. So I blamed him
Ian Koniak:a little bit, I blame my territory a little bit, then I
Ian Koniak:missed the number. And then the second year, I was still working
Ian Koniak:for that same boss, and I missed it again. And I had the same
Ian Koniak:territory. And it was like, man, you know what, I gotta change
Ian Koniak:teams, I gotta leave teams, I have to go to another division.
Ian Koniak:And I have two choices, I can leave the company and I actually
Ian Koniak:had a job offer from Microsoft. And because I felt so entitled,
Ian Koniak:the job offer wasn't as high as someone else who I knew that
Ian Koniak:went to Microsoft, and I turned it down. And I said, I'm just
Ian Koniak:gonna stay at Salesforce and Change division. So I go to the
Ian Koniak:commercial division of Salesforce, which instead of
Ian Koniak:having, you know, 510 accounts, I had 50 accounts. So I'm like,
Ian Koniak:I need more at bats. I'm a transactional guy, I'm going to
Ian Koniak:sell great in the transactional world. And I just need a
Ian Koniak:different boss in a different territory. So I switched
Ian Koniak:territories, I was given an opportunity to transfer to the
Ian Koniak:commercial team in that year, I said, I'm going to give
Ian Koniak:everything I can and I tripled down on my hard work on my
Ian Koniak:effort. I had a great boss had a great territory, I had all the
Ian Koniak:opportunity in the world. And I was sitting at 95%, of quota
Ian Koniak:going to the last day of the year, I was told that I was
Ian Koniak:gonna get one deal in that all I had to do was to come by and
Ian Koniak:pick up the paperwork in the office and went go pick up the
Ian Koniak:paperwork from the President, she said, everything looks good,
Ian Koniak:the CFO approved it, the CEO approved it, I just need to make
Ian Koniak:one phone call. And she tells me to wait outside, she keeps me
Ian Koniak:waiting outside for over an hour while she's on the phone
Ian Koniak:speaking Chinese. And she comes back and she says in I'm sorry,
Ian Koniak:but we can't do the deal today. Now, keep in mind, this was the
Ian Koniak:last day of the fiscal year, okay. And I had everything
Ian Koniak:riding on this, I changed teams, I changed territories, I done
Ian Koniak:everything in my power to control my destiny. And now she
Ian Koniak:tells me we can't do the deal. I said, why? What do you mean,
Ian Koniak:everyone's approved it? And she said, Well, I talked to our
Ian Koniak:parent company in China, and our CIO in China said they're doing
Ian Koniak:something similar with CRM in China, they don't want us to
Ian Koniak:sign off until we can compare what they're doing to what we're
Ian Koniak:doing. And that's gonna take a few weeks, and so we can't sign
Ian Koniak:the deal the last day of the year, and I said, that's
Ian Koniak:garbage. Let me talk to the CIO. It's not the same week for six
Ian Koniak:months, like let me talk to him and she gave me his phone
Ian Koniak:number. She's like, Look, if you can convince the CIO to do it,
Ian Koniak:then I'll sign you know, and I literally was in her office till
Ian Koniak:like six or seven o'clock, waiting for her to come out and
Ian Koniak:she finally kicked me out of the office. And she's like, I gotta
Ian Koniak:go home, try and get the CIO on the phone can do and I was
Ian Koniak:calling nothing. I was emailing nothing, and I kept calling till
Ian Koniak:like 10 or 11. At night. Finally the guy picks up he's like, em,
Ian Koniak:what is going on? I got your email, like, why do you want me?
Ian Koniak:I said, this is the last day of our fiscal year. You have to
Ian Koniak:sign this deal we've been working on six months, the deal
Ian Koniak:goes away tomorrow, if you don't sign, you guys are gonna miss
Ian Koniak:out, you got to do it. And he said in, I'm on vacation with my
Ian Koniak:family. This is not how I work, I have to go collect. And that
Ian Koniak:was my rock bottom. That was my rock bottom. I remember sitting
Ian Koniak:in the mirror, staring at myself, it was home, I'll never
Ian Koniak:forget it, I had a blistering headache, my head was throbbing,
Ian Koniak:I looked at myself. And it was like an out of body experience.
Ian Koniak:I couldn't even recognize myself in the mirror. And I just I was
Ian Koniak:at such a low feeling of failure on that last fiscal year after
Ian Koniak:I'd done everything to do that and still fallen short. At that
Ian Koniak:point. I'm like, I don't know what I need to do. I don't know
Ian Koniak:who I need to do. But I know that I can't do it on my own, I
Ian Koniak:need to get help. And once you get to that point, and I'm in
Ian Koniak:addiction recovery, I've been sober for two and a half years,
Ian Koniak:and I have given up a lot of vices and a lot of things in my
Ian Koniak:personal life that weren't serving me anymore with my
Ian Koniak:family and with my job and anything. And so I know the
Ian Koniak:importance of hitting that rock bottom, because I've had to do
Ian Koniak:it in sales to get help, but also in my personal life with
Ian Koniak:addiction to go get help. And when you hit that point where
Ian Koniak:you are humbled and you say, You know what, my way is not the
Ian Koniak:right way, my way is causing pain, my way is, you know, not
Ian Koniak:sustainable, that's when you become receptive. And that's
Ian Koniak:when the universe and God will invite people into your life to
Ian Koniak:go help you. And that's when all the answers will appear. But you
Ian Koniak:have to have a humble heart and a humble mind to be able to see
Ian Koniak:and acknowledge and accept those things, those opportunities. And
Ian Koniak:that's exactly what happened to me is right after that time, all
Ian Koniak:these opportunities to get help started emerging. I learned
Ian Koniak:about this program, I also got a mentor at Salesforce. And it
Ian Koniak:just, you know, everything was happening to serve him to take
Ian Koniak:me to this place where I could actually get better, if you
Ian Koniak:will, in the sales world. And that was my story. So that's
Ian Koniak:kind of the evolution of those three years, it was like from
Ian Koniak:one thing, pointing the finger to another thing pointing the
Ian Koniak:finger. And finally, I had to point the finger at myself. And
Ian Koniak:that's when I actually got help.
Wesleyne Greer:Wow, that story that was so impactful. I mean,
Wesleyne Greer:when you really talk about hitting rock bottom, like
Wesleyne Greer:literally being in somebody's office, thinking about me,
Wesleyne Greer:myself, I got to hit this number, it's the end of our
Wesleyne Greer:fiscal year, I don't care what you have going on, you're on
Wesleyne Greer:vacation with the family that matters to me, not I gotta hit
Wesleyne Greer:my number. And without you, I'm not gonna hit my number, and
Wesleyne Greer:really having that realization, like, it's not all about me, I
Wesleyne Greer:have to do something differently. And then in your
Wesleyne Greer:personal life, even sharing your journey of your recovery, right,
Wesleyne Greer:and I congratulate you on being two and a half years sober. That
Wesleyne Greer:is an amazing accomplishment. But really, when you see all of
Wesleyne Greer:those different bits and pieces, and all the different things you
Wesleyne Greer:had to do to realize I must do something different.
Ian Koniak:Yeah, you're right. And it's funny, you mentioned
Ian Koniak:that, like, that's what you took away from that story. Because
Ian Koniak:that was the thing that needed to change, that selling is all
Ian Koniak:about me and closing deals and my quota and my trip, I mean,
Ian Koniak:this deal would have put me on trip would have got me to like
Ian Koniak:130%, it was a decent sized deal. I mean, I had everything
Ian Koniak:riding on it, I did not care about the client. In fact, I was
Ian Koniak:in that situation. And I told myself, never again, I will
Ian Koniak:never be in a situation where I'm pressuring a client on
Ian Koniak:January 31, to do a deal they're not ready for. So I can hit my
Ian Koniak:number in the fiscal year, I need to be proactive, I need to
Ian Koniak:get ahead of that I need to get my numbers Well, early before
Ian Koniak:that. And so I don't have that pressure that I'm applying to my
Ian Koniak:clients. And in fact, there was a deal earlier that month, where
Ian Koniak:I put the same kind of pressure, and I lost it as well. So that
Ian Koniak:forced me to put more pressure on the other clients. So
Ian Koniak:pressure doesn't work when you put pressure on something that
Ian Koniak:cracks and breaks. And that's exactly what happens to our
Ian Koniak:clients. So my way of selling now is truly a no pressure
Ian Koniak:selling like this is good for you. I'm here to help you. If
Ian Koniak:you're not ready, and you don't want it. There's plenty of
Ian Koniak:people that do want my help my time, my resources, my team. So
Ian Koniak:it sounds like you're not a fit sounds like you don't want to
Ian Koniak:change something you don't have a problem. I'm going to spend
Ian Koniak:time elsewhere. Thank you for your time. Like that's exactly
Ian Koniak:how I sell now. And when you're pressuring when it feels like
Ian Koniak:you're pressuring when it feels like you're pushing somebody to
Ian Koniak:do something, they're they're not ready for it you don't want
Ian Koniak:it feels disgusting, it feels really icky. And that's kind of
Ian Koniak:what I teach in my sales coaching is like how do you help
Ian Koniak:people and shift this focus from pressuring someone to do
Ian Koniak:something that helping them get what they want and understanding
Ian Koniak:what they want and giving them a path to get what they want
Ian Koniak:making it easy for them to do business with you by designing a
Ian Koniak:really good experience that they can follow in purchasing and
Ian Koniak:working with you. So this is all kind of coming together now with
Ian Koniak:what I teach and when a coach it's been I'm the Dean of the
Ian Koniak:enterprise sales school over at pavilion and you know, what I'm
Ian Koniak:teaching has literally arose from years and years of doing it
Ian Koniak:the wrong way. And then crossing the chasm and realizing, hey,
Ian Koniak:this other way of doing it feels better clients respond better.
Ian Koniak:And by the way, my income tripled. I went from averaging
Ian Koniak:around $250,000 a year which is certainly no chump change. It's
Ian Koniak:pretty good in sales to averaging around 750 My last few
Ian Koniak:years of Salesforce so this way of selling not only did wonders
Ian Koniak:for the client, but actually, it did wonders for my family and my
Ian Koniak:income and enabled me to retire from sales at 43 to go pursue my
Ian Koniak:dream, and now help people full time, which I don't think I
Ian Koniak:would have been able to do had I not had the financial security
Ian Koniak:to take that risk and to actually, you know, say goodbye
Ian Koniak:to what was very stable and what I've gotten very good at. So I
Ian Koniak:just feel like every salesperson listening needs to make that
Ian Koniak:shift, that is the biggest shift you can make is to put your ego
Ian Koniak:at the door to humble yourself, and to actually become an empty
Ian Koniak:vessel is what I like to use, like air, an empty vessel,
Ian Koniak:you're nothing let God shine through you let your skills,
Ian Koniak:your experience or knowledge, let love shine through you on to
Ian Koniak:the people you're meeting with. And it'll come out naturally,
Ian Koniak:because you care, you're empathetic. So when you make it
Ian Koniak:about your agenda, you're trying to impress people, the best way
Ian Koniak:to impress people is to stop trying to impress, okay, you
Ian Koniak:leave the best impression when you're not trying to be
Ian Koniak:impressed them. You're just trying to learn and ask
Ian Koniak:questions and actually be curious, okay, another way to
Ian Koniak:say this is, if you want to be interesting to others, you need
Ian Koniak:to be interested in others. And that's the people skills which
Ian Koniak:the world needs in, especially the sales world needs, is just
Ian Koniak:stop making it about you and your company, and your products
Ian Koniak:and your services, and your demos and your bullshit and make
Ian Koniak:it about understanding your customers and what their world
Ian Koniak:looks like and figure out how you can help them. And if you
Ian Koniak:can help them great, the sales gonna come naturally, if you
Ian Koniak:can't, you know what, you're just gonna save a lot of time
Ian Koniak:pushing them to something they don't want to do. So that's
Ian Koniak:really in a nutshell, what I think is how to become an elite
Ian Koniak:seller. And that's how I got there myself is by making that
Ian Koniak:shift.
Wesleyne Greer:That's amazing. A few of the things that I kind
Wesleyne Greer:of want to highlight from what you said is, there's nothing
Wesleyne Greer:like hitting your quota three months before the fiscal year
Wesleyne Greer:ending, and you're just cruise control. And having being able
Wesleyne Greer:to make that systematize, where year after year, you're like
Wesleyne Greer:three months. And it's like, yeah, okay, I'm done anything
Wesleyne Greer:else is just gravy, and really stepping out of yourself and
Wesleyne Greer:realizing that no one cares about you, I'd love to say that
Wesleyne Greer:nobody actually cares about you, your mom, your dad, your spouse,
Wesleyne Greer:your kids, they care about you, but your customers actually
Wesleyne Greer:don't care about you or the product that you're selling. It
Wesleyne Greer:is all about them when you're talking to them. And they know
Wesleyne Greer:if you're into them, or if you're just trying to get
Wesleyne Greer:information to sell them. So really the thing that I like to
Wesleyne Greer:sum up what you say is serve, don't sell, right, find a way to
Wesleyne Greer:serve each and every customer, each and every prospect don't
Wesleyne Greer:sell. So you mentioned this paradigm shift the way that
Wesleyne Greer:enterprise sellers really need to change the way that they sell
Wesleyne Greer:the things that they say when they're out there in the field,
Wesleyne Greer:give us two or three things that you could help someone who was
Wesleyne Greer:on that bubble, they are struggling, they don't know what
Wesleyne Greer:to do, how to do when to push forward? What are some of the
Wesleyne Greer:two or three things that you would tell them to start today?
Ian Koniak:Well, what I did when I made this shift, like in
Ian Koniak:terms of actionable items is there's an old Paret it's called
Ian Koniak:The Pareto principle. It's the 8020 rule is what it's known
Ian Koniak:for. And it says that 80% of your revenue comes from 20% of
Ian Koniak:your clients. And so what I did is I picked my top 20%. So I had
Ian Koniak:a list of maybe it this time, it's interesting, after it
Ian Koniak:became number one at Salesforce, then I got promoted, I went to
Ian Koniak:the enterprise select Group, and I ended up going from commercial
Ian Koniak:back to enterprise. So it's funny how that worked out. But
Ian Koniak:fundamentally, the 8020 rule is that you need to pick your top
Ian Koniak:accounts and you need to focus there, a lot of people are
Ian Koniak:spending a lot of time on smaller opportunities, what I
Ian Koniak:did is I spent a lot more time on fewer opportunities, but they
Ian Koniak:were larger in nature. So that's the first thing is you know,
Ian Koniak:pick your your 20%. So if you have an account list of 10, pick
Ian Koniak:your top two that you're gonna go all in at, if you have a list
Ian Koniak:of 50, pick your top 10 accounts, right so that
Ian Koniak:segmentation and focus is number one. Number two is within those
Ian Koniak:accounts, you want to heavily research two components of
Ian Koniak:research that I do. Number one is account research. So
Ian Koniak:understanding what they sell, how they make money, what's
Ian Koniak:happening in their business, looking at the news, looking at
Ian Koniak:their marketing, become a customer if you have any b2b to
Ian Koniak:see or b2c customers actually go to their stores or buy their
Ian Koniak:products or go online or sign up for their newsletters or go on
Ian Koniak:their website and play around or go to their portal like whatever
Ian Koniak:you can do to go through the customer experience. So you can
Ian Koniak:have a very specific point of view on how you can help that
Ian Koniak:customer based on the research you're done. Do that right?
Ian Koniak:Again, that requires caring that requires patience that requires
Ian Koniak:a deep dive deep work is what my good friend Brandon foolhardy
Ian Koniak:calls it doing deep work on the account. Okay, that's the second
Ian Koniak:thing you can do in terms of research. And then there's the
Ian Koniak:individual research so once you've researched the account
Ian Koniak:what they do, then you want to research the people in the
Ian Koniak:account because ultimately, it's people who ended up sponsoring
Ian Koniak:your product or service and buying people that are the
Ian Koniak:champions of the cause that you're helping them with. So you
Ian Koniak:need to find out who are the key people in those accounts and
Ian Koniak:specifically who are the key executives in the accounts to go
Ian Koniak:after a lot of salespeople are afraid to go after senior
Ian Koniak:executives, they have imposter syndrome. They don't think they
Ian Koniak:can add value. What I did is I said, You know what I gotta get
Ian Koniak:over. It's not about me executives are the ones who
Ian Koniak:stand to gain or lose the most from the current situation. So I
Ian Koniak:need to be talking to the executives who can make
Ian Koniak:decisions, power compresses, deal cycles. So map out the key
Ian Koniak:executives in the departments that you actually can impact or
Ian Koniak:sell to, and then do the research on them. Look at what
Ian Koniak:news have they been on? Have they been on podcasts? Have they
Ian Koniak:done videos before? Have they gone to keynotes and given
Ian Koniak:speeches and literally take the time to listen to those
Ian Koniak:podcasts, watch what they're saying. And then pull out data
Ian Koniak:points of what they're sharing that you can use specifically
Ian Koniak:for prospecting, Hey, I saw you from this conference, you said
Ian Koniak:X, Y, and Z, I believe we can help you with X, Y, and Z would
Ian Koniak:you be open to meeting right? When you send that kind of
Ian Koniak:message to an executive it stands out versus every generic
Ian Koniak:sequence that they get from every other salesperson. And
Ian Koniak:then you have to be very diligent and following up
Ian Koniak:because executives are busy. Even if you have the perfect
Ian Koniak:message, it still takes on average eight to 12 touch points
Ian Koniak:before you book a meeting with an executive. So you need to
Ian Koniak:continue to follow up and be organized. And then the last
Ian Koniak:thing that I would say you can do so again, segment your
Ian Koniak:accounts, do research on the accounts and the people within
Ian Koniak:them, start targeting and personalize your prospecting.
Ian Koniak:And the last thing I'd say you need to do is go get help
Ian Koniak:actually, if you failed on your own, and you're trying to do it
Ian Koniak:on your own, go get help and frickin fork out some money. I'm
Ian Koniak:not talking about just watching free YouTube videos or watching
Ian Koniak:free podcasts. Because if you've already been doing that, and
Ian Koniak:you're not getting the results, okay, then it's not enough, go
Ian Koniak:get help from a mentor or a coach or join a mastermind or a
Ian Koniak:program that can actually give you hands on guidance and
Ian Koniak:support and coaching to get you to that next level. You cannot
Ian Koniak:do it alone. If you could, you already would have done it on
Ian Koniak:your own. So humble yourself and realize like what you're doing
Ian Koniak:isn't working in that accountability and having that
Ian Koniak:mentorship and knowing learning from someone who's already been
Ian Koniak:on that path is the fastest path to success modeling once they
Ian Koniak:learn to model other people. And I've done that in my coaching
Ian Koniak:business, I modeled the top coaches that model the top
Ian Koniak:solopreneurs my coaching business has been on fire. So
Ian Koniak:fundamentally, I am a firm believer of learning from the
Ian Koniak:best in skipping the learning curves. Why pay tuition if you
Ian Koniak:don't have to, and someone's already paid the tuition for you
Ian Koniak:so forth, got some money, the best investment you can make is
Ian Koniak:in yourself. Jim Rohn says if you invest in a job, you can
Ian Koniak:make a living. If you invest in yourself, you'll make a fortune.
Ian Koniak:And that's been my personal experience. I've never stopped
Ian Koniak:investing myself, whether it's with you know, the sales
Ian Koniak:training or whether it's with the addiction recovery, having a
Ian Koniak:sponsor and having therapy or whether it's with my coaching
Ian Koniak:business, having mentors and being part of coaching
Ian Koniak:masterminds, I've continued to invest in myself, you know, for
Ian Koniak:the past five plus years, and it's reaped amazing dividends.
Ian Koniak:So that's the third thing people can do is find somebody that you
Ian Koniak:can learn from that you can get support from and sign up for the
Ian Koniak:program. There's a plethora of whether it's me or whether it's
Ian Koniak:someone else's a plethora of resources for sales, coaching,
Ian Koniak:and sales support, and go learn from people who've done it. So
Ian Koniak:you don't have to go pay the tuition.
Wesleyne Greer:Wow, you just gave us a whole masterclass mini
Wesleyne Greer:MBA on what to do if you are a salesperson that is not
Wesleyne Greer:currently hitting quota achieving goals. And you know, I
Wesleyne Greer:would say even if you're right at the bubble, you're like
Wesleyne Greer:barely squeezing in at the end of the each month or the end of
Wesleyne Greer:each year, there's room for you to grow. And what I really got
Wesleyne Greer:from you is that it's really all about doing the deep hard work,
Wesleyne Greer:figuring out your top clients, understanding who they are, what
Wesleyne Greer:they do all these things that are behind the scenes, and then
Wesleyne Greer:investing in yourself. And so if you really are serious about
Wesleyne Greer:becoming that top salesperson and I always like to say when I
Wesleyne Greer:talk to sales leaders, because you know, I like to talk to the
Wesleyne Greer:leaders that are causing the salespeople to do all these
Wesleyne Greer:things. I tell the leaders that your goal should be every single
Wesleyne Greer:person on the team should be hitting quota every single
Wesleyne Greer:month. It's not just looking at it the end of the year. But if
Wesleyne Greer:you're not hitting quota, at least 10 months out of 12 then
Wesleyne Greer:there is room for you to grow. And there are resources there
Wesleyne Greer:are things that you can do to actually get better. So I am
Wesleyne Greer:curious, do you have a way that people can get in touch with you
Wesleyne Greer:or an offer or something they can do if they want to know
Wesleyne Greer:more? Yeah,
Ian Koniak:there's so many resources I have for the sales
Ian Koniak:community. The first resources is my LinkedIn I post every day
Ian Koniak:follow me on LinkedIn if you want send me a DM the second
Ian Koniak:resource is my newsletter. And if you send me a LinkedIn
Ian Koniak:request connection request or a DM I'll get you the link to that
Ian Koniak:but it's just untap your sales potential.com/newsletter Again,
Ian Koniak:untapped your sales potential.com/newsletter That's
Ian Koniak:the second resource. The third resource is my YouTube channel.
Ian Koniak:It's just the in Kodiak YouTube. If you Google me you'll see that
Ian Koniak:resource in the fourth resource is my mastermind class my
Ian Koniak:coaching program, which is a group of elite sales performers.
Ian Koniak:It's been sold out since it's in reception, I will be opening up
Ian Koniak:spots in December again for my next cohort, and there is a
Ian Koniak:waitlist of over 1000 people on it, but it is a first come first
Ian Koniak:serve waitlist. So if I blast it out to the entire waitlist, and
Ian Koniak:whoever signs up first is the one who gets in the program. So
Ian Koniak:it's limited to 100 spots. And we'll be opening in December and
Ian Koniak:the link for that is untapped your sales
Ian Koniak:potential.com/waitlist. If you're not ready to go on the
Ian Koniak:waitlist yet, just go on on top your sales potential.com. And
Ian Koniak:you can read all about the program. And what's included.
Ian Koniak:It's a one year membership, where you get coaching
Ian Koniak:mentorship and part of a community with me leading every
Ian Koniak:single week and even private one on one calls with me where I can
Ian Koniak:help you through your deals or whatever personal challenges
Ian Koniak:that you're trying to face, whether it's habits mindsets, or
Ian Koniak:just trying to break through that chasm that I talked about
Ian Koniak:and become your your best self. That's what I do for a living
Ian Koniak:now. And it's a great source of joy and fulfillment to help
Ian Koniak:others get to their elite level performance. So that's how you
Ian Koniak:can get a hold of me and I look forward to serving you at the
Ian Koniak:highest level.
Wesleyne Greer:Awesome. And all those links will be in the show
Wesleyne Greer:notes, guys. So you can click on them as you're listening as
Wesleyne Greer:we're wrapping up this time where we have gotten a complete
Wesleyne Greer:masterclass on how to go from being ordinary to extraordinary
Wesleyne Greer:and enterprise sales. And so I thank you so much for your time,
Wesleyne Greer:your talent and your expertise today. And you shared all the
Wesleyne Greer:ways that people can get in contact with you as we wrap up
Wesleyne Greer:this episode. What are the last words or the last thing you want
Wesleyne Greer:to leave with the listener, I'm going to
Ian Koniak:steal a line from the great Zig Ziglar. And he
Ian Koniak:says, If you help enough people get what they want, you will
Ian Koniak:always get what you want. So focus on understanding what
Ian Koniak:people want what your customers want, and show them how you can
Ian Koniak:help them get it and you will watch your results in your life
Ian Koniak:transform.
Wesleyne Greer:That is amazing. And you ended it with the best
Wesleyne Greer:word transform. Thank you so much. This has been an amazing
Wesleyne Greer:episode. I've learned a lot from you. And I know that my
Wesleyne Greer:listeners have had a rich experience. And so that was
Wesleyne Greer:another episode of the transform sales podcast. Remember in all
Wesleyne Greer:that you do and every day try to get one person better so that
Wesleyne Greer:you can transform your sales until next time